Privacy Policy

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Full name of legal entity: ZFM ALLIANCE SARL
Email address: help@zfmalliance.com

You have the right to file a complaint at any time with La Commission nationale de l'informatique et des libertés (CNIL), France’s supervisory authority for data protection (www.cnil.fr). However, we would appreciate the opportunity to address your concerns directly before you approach the CNIL. Please contact us first at help@zfmalliance.com.

Data Protection Officer: If you have any questions about this Privacy Policy or our privacy practices, including the exercise of your data protection rights, you may contact our Data Protection Officer at help@zfmalliance.com.

Informations We Collect

The categories of information listed below will collectively be referred to as “Information”:
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1. Personal Information:  
We may collect personal information, including but not limited to your name, email address, mailing address,  phone number and location when you register for an account (collectively referred to as “Personal Information”).
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2. Technical Information:  
We may collect technical information, including your IP address, browser type, operating system, and device information when you use our Platform. We use cookies and similar technologies to collect this information. Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a  third-party to recognize you and make your next visit easier and the website more useful to you. Essentially, cookies are a user’s  identification card for the Company’s servers.

We use cookies and similar technologies in compliance with Article 82 of the French Data Protection Act, and you will be given the option to consent to cookies when you visit the website. You can manage your cookie preferences at any time by accessing the cookie settings on the website.
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3. Courses:
We collect data on your course selections, course progress, including completion status, grades, and assessments submitted.
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4. Communication:
We may collect information related to your communication with us, including emails and chat messages.
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5. Networking Events and Meet Ups:  
We may collect information regarding the networking events and meet ups that are set up with  other members/users of the Platform, including to but not limited to date and time, location of the event and number of users attending the event.
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6. Purchases:
We may collect information regarding your purchases on the Platform including the items purchased, their quantity and discounts availed. The Company provides you with the ability to pay for our Services using a credit card or other methods through a third-party payment processing service provider. Please note that our service provider – not the Company –   collects and processes your financial information.

How We Use Your Informations

We may use information that we receive to:
Help you efficiently access your information after you sign in. We remember information so you will not have to re-enter it during your visit or the next time you visit the service. Provide personalized content and information to you and others, which could include online ads or other forms of marketing. Provide, improve, test, and monitor the effectiveness of our service. Develop and test new products and features. Monitor metrics such as total number of visitors, traffic, and demographic patterns. Diagnose or fix technology problems. Automatically update ZFM Alliance SARL’s application on your device. We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
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Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Purpose/Activity:
1. To register you as a new customer.

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2. To process and deliver your order including:

2.1. Manage payments, fees, and charges.

2.2. Collect and recover money owed to us.
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3. To manage our relationship with you which will include:

3.1. Notifying you about changes to our terms or privacy policy.

3.2. Asking you to leave a review or take a survey.

3.3. To enable you to partake in a prize draw, competition or complete a survey.

3.4. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

3.5. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

3.6. To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

3.7. To make suggestions and recommendations to you about goods or services that may be of interest to you.


4. Type of data:

4.1. Identity, contact, transaction, marketing and communications, identity, profile, usage, technicalLawful basis for processing including basis of legitimate interest.
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4.2. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

4.3. To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

4.5. To make suggestions and recommendations to you about goods or services that may be of interest to you.


5. Performance of a contract with you:

5.1. Necessary to comply with a legal obligationNecessary for our legitimate interests (to keep our records updated and to study how customers use our products/services, to study how customers use our products/services, to develop them and grow our business).

5.2. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise).
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5.3. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
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5.4. Necessary for our legitimate interests (to develop our products/services and grow our business).

5.5. Necessary for our legitimate interests (to recover debts due to us).


All processing of your personal data is based on one of the legal grounds under Article 6 of the GDPR, including:

1. Consent: When you have explicitly consented to the processing (e.g., for marketing communications or cookies).

2. Performance of a contract: When processing is necessary to fulfill a contract with you.

3. Legal obligation: When processing is necessary to comply with legal obligations.

4. Legitimate interests: When processing is necessary for our legitimate business interests, provided they are not overridden by your fundamental rights and freedoms.

Disclosure Of Your Information

1. Service Providers: We may share your Information (but only to the extent necessary and relevant) with third-party service providers who assist us in delivering our Services, such as payment processors, hosting providers, and communication tools. To comply with a legal obligation, such as under French law or the GDPR. In response to valid requests by public authorities, including law enforcement or regulatory bodies, in accordance with applicable laws.

2. Legale Requirements: We may disclose your information as required by law, such as to comply with a subpoena, legal process, or government request.

If your data is transferred outside the European Economic Area (EEA), we will ensure it is protected through one of the following safeguards:
A decision from the European Commission confirming that the recipient country ensures an adequate level of protection.
Standard contractual clauses approved by the European Commission.
Your explicit consent.
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3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your Information may be transferred as part of the transaction.

How We Store Your Information

We use commercially reasonable precautions to help keep your personal information safe and stored securely. However, we cannot ensure the security of any information you transmit to ZFM ALLIANCE SARL or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. Retention periods may vary depending on the category of data and purpose.
For example:
1. User account data: Retained for as long as your account is active or as needed for legitimate business purposes.
2. Transactional data: Retained for the legally required period under French tax law.
3. Marketing data: Retained until you withdraw your consent.

Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and ZFM ALLIANCE SARL, at all times.Your privacy settings may also be affected by changes to the social media services in which you connect to. We are not responsible for the functionality, privacy, or security measures of any other organization.

We use secure servers and encryption methods to protect your personal data. Access is restricted to authorized personnel only, and we conduct regular security audits to ensure compliance with GDPR Article 32.

Following termination or deactivation of your account, ZFM Alliance SARL, its Affiliates, or its Service Providers may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and/or audit purposes. Email our support team to know about deleting your account  help@zfmalliance.com.

Children's Privacy

ZFM ALLIANCE SARL does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 16, in compliance with GDPR.

In the event that we learn that we have collected personal information from a child under age 16 without parental consent, we will delete that information as quickly as possible.If you believe that we might have any information from or about a child under 16, please contact us.

External Links

We may provide links to sites operated by organizations other than the Company ("Third Party Sites") that we believe may be of interest to you. We do not endorse and are not responsible for the privacy practices of these Third Party Sites.

If you choose to click on a link to these Third Party Sites, you should review the privacy policy posted on them to understand how such Third Party Sites collect and use your Personal Information.

Security

We implement appropriate technical and organizational measures to protect your Information. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority (CNIL) without undue delay, in accordance with GDPR Article 33.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, and to comply with changing applicable laws and regulations. We will notify you of any material changes by posting the updated Privacy Policy on our Platform. If we make material changes to this Privacy Policy, we will notify you via email or by placing a prominent notice on our website, as required by GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

For example:Account information is retained as long as your account remains active.
Transactional data is retained for 10 Years to comply with tax and financial regulations.
Marketing data is retained until you opt-out or withdraw consent.
Once the retention period expires, your data will be securely deleted or anonymized.

Contact Us

If you have any questions or concerns about these privacy policies, please contact us at help@zfmalliance.com.